Privacy Policy

The NETHERGAMES NETWORK ("NetherGames," "we," "us," "our") collects data from its members and users to provide a service to its users.

Your privacy and the protection of your data are crucial to us. As such, we have developed this Data and Privacy Policy ("Policy") for you to understand how we collect, use, communicate & disclose and use personal information and any data you submit to NetherGames.

1. Data Collection

Data collected from our users and players of our Minecraft server network is stored in our database, which is located in Vint Hill, United States—hosted by OVH US LLC.

Data we require and collect include:

• Your username
• Your email address
• Your IP address
• Your Minecraft client ID (a numeric string that identifies your device's Minecraft application, Minecraft server network only)
• Your UUID (a unique identifier generated by the server that is used to identify users, Minecraft server network only)
• Your XUID (a unique identifier generated by Xbox that is used to identify users)
• Your DID (a unique identifier generated by Minecraft to identify your device, Minecraft server network only)
• In-game data (including kills, deaths, wins, XP [experience] or levels, credits, first & last join date & time, Minecraft client version, device information [type and version])—Minecraft server network only
• Your actions or actions relating to you (a player you "kill," when and how you "died," when and why you were punished by a staff member, what you post or edit on the forums, when you register or log in, etc.)

Additional data collected from staff members:

• Full name
• Date of birth
• Staff member's signature
• Parent/guardian signature and email address for contact if under 18

When you purchase a product through our online store (store.nethergames.org), Stripe & PayPal collect the following data:

• Your name
• Your email address
• Your bank account or credit/debit card details
• Your physical address (shipping address)
• Your IP address at the time of purchase
• Your payment/transaction ID

Your bank account or credit card details are not passed to our servers or saved by us at any time. We may log your personal information (name, email, address, and IP) for a dispute or chargeback should you initiate one.

When logging in to our web portals through our authentication service, the following information is collected from Xbox Live for authentication only:

• Your Xbox Live Gamertag (in-game username)
• Your XUID (unique Xbox Live account identifier)
• Your email address

When verifying your Discord account through the account portal (portal.nethergames.org), the following information is collected from Discord for background checks only:

• Your Discord account ID (username & discriminator)
• Linked email address and email verification status

When applying for a YouTube channel rank through the portal, the following information is collected from YouTube for background checks only:

• Your YouTube channel ID
• Hidden subscriber status
• Subscriber count
• Video/view counts

2. Data Usage

Stripe and PayPal provide the following details—full name, email, and address. We log these on our servers to verify purchases. We may also use this information to resolve a dispute you have with us made through Stripe or PayPal, your bank or credit card provider, or in a court of law.

Email addresses collected by NetherGames are used to send the following types of emails:

• Purchase receipt emails: these are sent when you purchase a product from our store. It includes what products you have bought and a transaction ID you can quote when we require it
• News/promotional emails: sent when we want to tell our users about a new product, community information, or other updates. You can opt out of these anytime using a link sent along with these emails
• Important announcement emails: these are sent when we have an important announcement to make (e.g., in the unlikely event of a data breach). Receiving these emails is compulsory; we must send them by law to notify users about data or security breaches

3. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR), which covers all users in the European Economic Area (EEA). Under the GDPR, users can request to erase or anonymize their data from our storage systems. Please read Section 7 of this Policy if you wish to do so.

4. Data Protection

NetherGames takes appropriate steps to protect user data. These include restricting access to sensitive data like IP and email addresses to trusted staff members who have signed NDAs. We also ensure the security of our servers by implementing strong security checks and firewalls.

5. Age of Consent

To use services offered by NetherGames, you must be at least the age of majority in your state or province of residence, or you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use our services.

6. Respect for user data and privacy

NetherGames respects the privacy of all users by implementing the following measures:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected (as outlined in this Policy)
• We will collect and use personal information solely to fulfil those purposes specified by us and for other compatible purposes unless we obtain the consent of the individual concerned or as required by law
• We will only retain personal information as long as necessary to fulfil those purposes
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned
• Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date
• We will protect personal information to the best of our ability by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification
• We will make readily available to customers information about our policies and practices relating to the management of personal information

7. Removal or reclamation of User Data and Information

NetherGames provides users with the ability to wipe their account information from our database. This can be done on our portal at ngmc.co/request by choosing the "Account Deletion" option. Once the form is submitted, there will be a 14 day wait in the event you change your mind, and after these 14 days your account will be permanently deleted. When an account is deleted, all data will be permanently erased from our servers, with the only exception that punishment data remains as this is essential to protecting our servers.

8. Changes to this Policy

NetherGames reserves the right to modify this Policy without prior notice. It is advised that you recheck this Policy from time to time. That said, we take reasonable steps to notify all our users about changes in policies or terms and conditions.

9. Conclusion

If you have questions regarding user data, its collection, or user privacy, please contact us on Modmail through our Discord server.